You can always contact us for any re question at email@example.com
By Neeks strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges for US and Canada orders within 30 days from the date of shipment and in new, unused condition with original packaging. Exchanges are not available in Australia, and orders can only be returned. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges, returns, or refund (please refer to promotion disclaimers for the terms of each offer).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. All "Sale" items are final and can not be exchanged or return.
If you would like to cancel your order after it is placed there will be a 45% CANCELLATION FEE. NO EXCEPTIONS!
DUE TO COVID-19 and the nature of our products we are NOT ACCEPTING RETURNS OR EXCHANGES.
***ALL SALE ITEMS ARE FINAL ***